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Frequently Asked Questions

Basic Account Information



Profile Customization



User Behavior



Basic Account Information

Is myNBC free?
Yes! Being a myNBC member is totally free.


What are the basic rules and regulations of myNBC?
Please refrain from posting or uploading any of the following types of content:

  • profanity
  • mature/adult imagery or text
  • flames, insults, rude commentary
  • pirated material that you do not have the rights to
  • slanderous remarks about others, including talent and other users
  • spam, including advertisements, gibberish, multiple instances of the same post
Please refer to our Terms of Service for more information about acceptable behavior at myNBC.


Where can I read the Terms of Service?
Click the link in the footer below to read the Terms of Service.


How do I create an account?
Go to my.nbc.com and click "sign-up" to register. You'll be asked for some basic information and asked to verify your email address. Once your email has been confirmed, you can customize your profile by adding photos, modules and other information about yourself.


I'm 12 years old...can I join myNBC?
myNBC requires all users to be 13 years or older to join in accordance with COPPA.


How do I verify my email address?
Once you sign up, a message containing a confirmation link will be send to the email address you listed in your registration. Once you receive this message, click on the link and your email address will be automatically verified and you can begin using myNBC.


What if I have an account but can't log into it?
If you already have an account on the NBC.com message boards, you automatically have an account on myNBC. Just log in using your email address and password. NOTE: Your username will be the same, but you will no longer log in using it. You must log in using your email address now.

If you're still experiencing log in troubles, please click "Help" and a member of our tech support team will contact you shortly.


What if I forgot my password?
If you forgot your password, click "Forgotten Password" and enter your email address. Your password will be reset and the new one will be emailed to you.


What if I forgot my username?
You no longer need your username to log in. Once you log in using your email address, click "Account Settings" to find and/or change your current username.


How do I change my email address?
Click "Account Settings" to change your email address. A new email verification request will be sent to your email. You must complete this verification before using your new address to login.


How do I change my password?
Click "Account Settings" to change your password. You must confirm your existing password, then enter a new password and re-type the new password to confirm. Once you save your account settings, you must log in using your new password.


My email address is already being used, even though I haven't registered on this site before - what can I do?
Perhaps you registered in the past and have simply forgotten. Click "Forgotten Password" to have your password reset and sent to your email. Once the new password arrives, try logging in with your email address/password to view your account.


How do I change my personal information?
You can edit your personal information by click "Account Settings" and updating the information stored there. If you'd like to edit your profile, click "edit" in the myPROFILE section of the navigation to update your modules and profile information.


How do I delete my account?
Please send a request to have your account deleted by clicking "Help" and a member of our tech support team will contact you to confirm your request and delete your account.


How can I sign up for Studio Pass or other newsletters?
You can sign up for newsletters or mobile alerts by clicking "Account Settings" and updating your opt-in information.


What if I want to get mobile alerts from NBC.com?
You can sign up to receive mobile alerts from NBC.com by clicking "Account Settings" and entering your mobile number and carrier information.



Profile Customization

How do I create a profile once I've registered?
You can update your profile information by clicking the 'edit' link in the myNBC menubar at the top of the screen. There you can change your motto, about me, avatar, favorite shows, etc.


Can I make my profile either public or private?
No, all profiles on myNBC are viewable to the public. Users must be registered with myNBC in order to leave comments and send messages, but your profile homepage is always visable.


How do I add more modules to my profile?
Modules can be updated under the "Modules" tab by clicking "edit" in the myNBC menubar at the top of the screen. You are then able to add and/or remove any of the modules from your profile page.


How do I set up my own blog?
Every myNBC profile includes a fully functional blog module that displays on the user's profile page. To add a new blog post, click the "Edit" icon in the top-right corner of the blog module on your profile page. The new page will allow you to write, edit, and post the blog to your profile. Be sure to have the blog module activated so that other user's can read your post! See the FAQs for more information about activating modules.


How do I add shows to the Shows module?
Shows can be added by clicking the "Edit" icon in the top-right corner of the shows module on your profile page. The edit page will allow you to add and remove shows in the Shows module. Be sure to have the Shows module activated so that other user's can see your favorites! See the FAQs for more information about activating modules.


Can I add widgets from other sites to my myNBC profile?
There is limited HTML functionality permitted on your myNBC profile page, but most third-party widgets will not work on your myNBC profile. We offer a large selection of widgets for NBC shows that can be added to your profile by clicking the "widgets" menu in the myNBC menubar at the top of the screen.


How do I change the avatar image?
You can update your avatar by clicking the "edit" link in the myNBC menubar at the top of the screen. You will be able to add a photo from NBC collections or upload your own. Photos that are 146x146 pixels work best for avatar images.


How do I feature videos or photos or contacts in the profile modules?
You can add featured photos and videos by clicking the "Edit" icon in the top-right corner of the desired module on your profile page. On the "anage Photos/Videos" page, the upper window is for featured content, and the lower window displays all of the content uploaded to your profile. You can simply drag content from the lower window into the featured content section and click "Save" to add new featured content. To remove featured photos or videos, click the "remove" link below the featured content in your "Manage Photos/Videos" page.


What are those icons in the upper right corner of some of the modules on my profile? Why don't they all have the icons?
Most of the modules on your myNBC profile have editable content such as featured photos and videos, blogs, and comments. These modules are can also be moved around and arranged on your page to suit your tastes. The icon on the far right is the "Edit" button, which allows you to update the content that appears in that module. The icon to its left is the "Move" icon. You can click the Move button and drag the module anywhere on your profile page. Modules that do not have these buttons are either not editable (e.g. What's New?) or unmovable (e.g. About Me).


What's that thing below the ad in the right column of my profile?
The rotating content module under the ad display shows featured NBC content throughout all NBC Universal websites.


What if I want to change the style of my profile?
You can update the style on your profile page by clicking the "styles" link in the myNBC menubar at the top of the screen. There are several styles based on NBC shows that are available for your page, and you can change them as often as you'd like.


I changed the style and now there's an extra Widget on my profile...how did that happen?
Every show style comes with a show-related video widget. If you'd like to remove the widget from your profile, just click the "widgets" link in the myNBC menubar at the top of the screen.


How do I view my profile as other people see it?
You can view your public profile by clicking the "view profile" link in the myNBC menubar at the top of the screen. This page displays what your profile page looks like to other members.



User Behavior

How do I find new people on myNBC?
You can search for new users with the search field at the top of the "People" page, or you can perform more advanced searches on the dedicated "Search" page. Both of these links can be found in the myNBC menubar at the top of the screen.


How do I add someone to myNetwork if I am looking at their profile?
In the "About Me" section of a user's profile, under his/her avatar, you will find a link that reads "Add this member." Clicking that link will send a contact request notification to the user, at which point it will need to be approved before the user will appear in your network.


How can I tell if someone wants to add me as a contact?
Contact Request notifications appear in your messages inbox under the "Friend Request" tab. You can access the messages page by clicking the "messages" link in the myNBC menubar at the top of the screen. You will also receive a notification under the avatar on your profile page when you receive any new contact requests.


Is there a way to invite new people to join myNBC?
Absolutely! Under the avatar on your profile page is a link that reads "Invite New People." Simply fill in your friend's name and email address and an invitation will be sent directly to him/her.


How do I report a user who's being inappropriate?
You can report any user and/or inappropriate content by clicking the "Flag this member" link under the user's avatar on his/her profile page. Clicking this link will send a notification to myNBC administrators who will investigate the user and take appropriate action.


What do I do if I see inappropriate blog entries, comments or photos?
You can report inappropriate blog entries and comments by clicking the "Flag it" link in the particular module. Clicking this link will send a notification to myNBC administrators who will investigate the content and take appropriate action.


Is there a way to block users from contacting me?
You can block any user by clicking the "Block this member" link under the user's avatar on his/her profile page. You will no longer receive messages or comments from users that have been blocked.


When is my video that I uploaded going to be posted so my contacts can see it?
All video submissions must be approved by myNBC administrators to prevent the uploading of inappropriate content. We make every effort to approve submissions as soon as possible, but the volume of requests can sometimes cause delays of several hours. Please be patient and try back again shortly to see if your content has been approved.



Why did my video get rejected?
All video submissions must be approved by myNBC administrators to prevent the uploading of inappropriate content. If your video was rejected, it was determined to have been contrary to the myNBC Terms of Use for user-submitted video content.


Why did a photo that I uploaded get removed?
myNBC administrators review photo submissions for inappropriate content and will remove photos as necessary. It is also possible that your photo had been flagged as inappropriate by other members, which can also lead to its removal.